Refund policy
Returns & Refund Policy
Last Updated: August 2026
At Squad Life, we want you to be happy with your purchase. If you need to return an item, please review the policy below before contacting us.
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unwashed
- Be unworn
- Be unused
- Be in its original packaging
- Include the original order number
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
To start a return or ask a question about a return, please email us at:
Please include your order number and a brief description of the reason for your return.
If your return is approved, we will provide you with the next steps of completing your return.
Items sent back to us without first requesting and receiving approval for a return will not be accepted.
Damages & Issues
Please inspect your order when you receive it and contact us as soon as possible if:
- Your item is defective
- Your item arrives damaged
- You received the wrong item
- Your order is missing an item
Please contact us promptly so that we can evaluate the issue and determine the appropriate resolution.
When contacting us regarding a damaged or incorrect item, photographs may be requested to help us evaluate the issue.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will automatically be issued to your original payment method.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Custom Items & Partner Items
Custom items and Partner Program items are not eligible for returns or exchanges unless the issue resulted from an error on the part of Squad Life.
Examples of errors that may qualify for a return or replacement include:
- The wrong size was sent
- The wrong item was sent
- Personalization or customization does not match the approved proof
- A customization was incorrectly produced by Squad Life
- Another production error occurred on our end
We make every reasonable effort to review and confirm customization details prior to production and shipping in order to minimize errors.
Because custom and Partner Program products may be produced specifically for an individual, organization, or partner, we cannot accept returns simply because a customer changes their mind or no longer wants the item.
Questions About Returns
If you have questions about our return or refund policy, please contact us at:
Please include your order number whenever possible so that our team can assist you as quickly as possible.