Shipping Policy

Last Updated: August 2026

At Squad Life, many of our products are made to order. We take pride in producing and preparing each order to meet our quality standards before it leaves our facility. Please review the information below before placing your order.

Order Processing & Production

Orders are not shipped immediately after purchase. Production typically begins approximately 10 days from the date your order is placed.

Once your order is placed, please allow approximately 3–5 weeks for shipping and delivery.

Because many of our products are produced specifically for each order, production and fulfillment times may vary depending on order volume, product availability, and other circumstances.

Shipping Address

Please carefully review your shipping information before completing your purchase. Squad Life is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete shipping address.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We will make every reasonable effort to assist you; however, we cannot guarantee that an address can be changed once an order has entered production or shipped.

Order Tracking

When available, tracking information will be provided once your order has shipped. Please allow some time for the tracking information to update after the shipping carrier receives the package.

Squad Life is not responsible for delays caused by the shipping carrier, weather, natural disasters, holidays, or other circumstances outside of our control.

Item Availability

All orders are subject to item availability.

If an item becomes unavailable after your order is placed, we will contact you using the information provided at checkout. If we are unable to fulfill the item, a refund will be issued for the unavailable item to the original payment method.

Multiple Items in an Order

Depending on the products ordered, items may be produced and shipped separately. If your order arrives in multiple shipments, you may receive separate tracking information.

Lost, Damaged, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and item so we can determine the appropriate next steps.

For packages confirmed by the carrier as delivered, Squad Life may not be responsible for packages that are subsequently lost or stolen.

International Orders

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not controlled by Squad Life and are the responsibility of the customer.

International shipments may also experience additional delays due to customs processing.

Questions About Your Order

If you have questions regarding the status of your order, please contact Squad Life through our website's contact page or at info@squad-life.com. When contacting us, please include your order number and the name used when placing the order so we can assist you as quickly as possible.

Thank you for your patience and for supporting Squad Life. We appreciate your business and are committed to producing quality products for our customers.